Careers at TechGuilds
Support Specialist / System Admin
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full-time . December 12, 2018
Description
Introduction
You are a...⢠Communicator: You speak and write well to help customers effectively and efficiently. ⢠People person: You enjoy interacting with and lending people a helping hand. ⢠Technophile: You delight in and can effectively troubleshoot computing, website and mobile technology. ⢠Perfectionist: You notice and address the little things that make customers happy. ⢠Problem Solver: You love a puzzle and wonât quit until its solved. ⢠Scholar: You thrive while learning new things and want to grow your skills along with the company. ⢠To confirm you pay close attention to detail, please respond with a cover letter indicating why you are interested in pursuing a Sitecore Support Specialist / Junior Developer role and open your reply with the phrase âSitecore Craftsmenâ.
Company
TechGuilds Consulting Inc.
Position Overview
While our customers include large enterprises, government agencies and well-known brands, we ourselves are a young, vibrant, and stable company currently in a major growth phase. The TechGuilds family is dedicated to continuous learning, personal growth, creating cool things in the AR/VR space, and building careers that we love; a team we hope youâll join. As a member of our team, youâll be working alongside some of the brightest and most friendly people in the website development and Sitecore WCMS space. Youâll be helping many organizations achieve their productivity goals and objectives in many industries such as healthcare, social change, finance, professional services and associations. Weâre looking for someone that thrives in a fast-paced environment and isnât afraid of sharing new ideas or learning on the fly. Your role at the company can be summed up in two words: Customer Happiness. Since our clients are growing and their websites are updated frequently, this will not be a boring job; with every update and marketing initiative, customers will face new challenges, and it will be your job to help them solve those problems and report the bigger issues/defects back to our development team to be fixed. The vast majority of your time will be spent responding to a moderate, but steady flow of support requests, as well as reviewing logs to proactive mitigate issues. Please note: This role is conveniently located in Etobicoke, and cannot be worked remotely. As part of the Customer Happiness team you may be required to work extended/flexible hours, and be on-call on weekends, and statutory holidays, based on the needs of the customer. TechGuilds reserves the right to change these hours with appropriate written notice. Currently hiring for: 8 a.m. to 5 p.m. shift
Company
Technical Skills (the more the better) ⢠HTML5, CSS3, Bootstrap, jQuery, and JavaScript ⢠MS SQL Server ⢠ASP.NET with C# (.NET Framework 4.5) ⢠Experience with source control concepts and tools like TFS and Git ⢠.Less and SaaS UI concepts is a plus ⢠Sitecore (Bonus!) ⢠Dynamics CRM or Salesforce CRM (Double Bonus!!) ⢠Microsoft Windows Client and Server Operating Systems ⢠Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint, etc.) ⢠Virtualization experience (Hyper-V, VMWare or other hypervisors) ⢠Understanding of network fundamentals (TPC\IP, Routing, VLAN, etc.) ⢠Understanding of server hardware and RAID systems ⢠Exceptional analytical and troubleshooting skills Role and Responsibilities (in a nutshell) ⢠Respond to support requests within SLA targets ⢠Resolve support incidents within SLA targets ⢠Escalate support incidents to DEV team when outside of technical capabilities ⢠Review logs and perform Windows Updates on a monthly basis ⢠Schedule Change Requests / Bug Fixes for production deployment ⢠Make recommendations to improve customer happiness ⢠Lead âhow toâ training session as requested by customers ⢠Attend CAB and Pre-CAB meetings ⢠Assist DEV team when needed (ensure Support Queue is clean) ⢠Apply Sitecore Security Patches and Minor Updates ⢠Assist marketing department with TechGuilds website changes and enhancements Perks & Benefits: ⢠100% Unlimited Paid Training and Professional Development Fund ⢠Fully paid health benefits ⢠Discounted Good Life Gym Membership ⢠Stock Options ⢠Snacks & Coffee ⢠Games & Ping Pong ⢠Lots of room for career growth We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). TechGuilds will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Compensation
$50,000.00 - $60,000.00